FI Social: Cancellation & Refunds Policy

This policy outlines how cancellations and refunds are handled at FI Social. By placing an order with us, you agree to these terms.

1. Cancellation Policy

• Order Commencement: An order is considered "in progress" once it has been submitted and starts receiving engagement (likes, followers, etc.). Once an order begins, it cannot be canceled.
• Cancellation Before Start: You may request to cancel an order only if it has been submitted and has not yet started processing. Our team will review the request, and if the order has not been picked up by our system, we may be able to cancel it. The decision is at our sole discretion.
• Funds from Cancellation: If an order is successfully canceled before it starts, the funds will be immediately credited back to your FI Social account balance. We do not provide refunds to your original payment method.

2. Refund Policy

• All Sales Are Final: Due to the nature of our services, all sales are final. Once an order is delivered and completed, no refunds will be issued.
• No Refunds for Completed Services: A service is considered "completed" once the quantity of engagement you purchased has been added to your designated link. Even if you are not satisfied with the outcome, we cannot provide a refund once the service has been delivered.
• No Refunds for Incorrect Orders: It is your responsibility to provide the correct link and information when placing an order. We are not liable for misplaced, mistaken, or double orders, and these will not be eligible for a refund.
• No Refunds for Private Accounts: You must ensure your account is public before placing an order. We cannot deliver services to private accounts, and no refund will be issued for orders placed on a private profile.
• Funds Added to Your Account: Once you deposit money into your FI Social account, the funds are non-refundable and must be used for orders on our panel. We cannot reverse a deposit to your original payment method.

3. Exceptions

We understand that technical issues can happen. A refund (to your account balance) may be considered only in the following, very specific circumstances:

• Permanent Failure to Deliver: If we are unable to fulfill your order due to a permanent technical issue on our end, we will credit the full amount back to your FI Social account balance. This does not apply to temporary delays.
• Accidental Payment: If a payment is made by accident (e.g., a double charge for a single deposit), we will correct the error and credit the extra amount back to your account balance.

4. Chargebacks & Disputes

• Zero Tolerance: Any attempt to file a chargeback or dispute a payment will result in the immediate and permanent termination of your account.
• Consequences: If you file a chargeback, you will be banned from our website, and we reserve the right to remove any services we have delivered to your or your client's accounts. We may also pursue legal action if necessary.

By placing an order, you agree to these terms. This policy is designed to protect both our business and the integrity of our services. If you have any questions, please contact our support team.